Limitation of Liability

 Except to the extent prohibited by law, Web Solutions shall not be liable to any person who accesses the www.web-solutions.biz site or any of the materials for any direct, indirect, special, consequential damages or awards of any kind, which may result from the use or inability to use any company website or any of the materials.

Disclaimer

 The materials and the .com sites are provided on an "as is" and "as available" basis and www. web-solutions.biz gives no warranties, express, implied or statutory as to merchantability or fitness for purpose of the materials or that any of the materials or the www.web-solutions.biz sites will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that any website operating under Web Solutions company and the materials are free from any virus or other malicious destructive or corrupting code, programme or macro. Web Solutions does not warrant that any company websites sites or the server(s) that make them available are free of any virus or other harmful elements.
Reference in the any company websites and/or materials to any hypertext link, product, process or service does not imply Web Solutions ‘s support for, or endorsement or recommendation of, the provider thereof or the product, process or service to which reference is made. Company website sites may contain links to other web sites, resources or other third parties. Web Solutions is not responsible for the availability of these external web sites or their contents and is neither a sponsor, partner, promoter or publisher of such sites or their contents and accepts no liability in relation thereto.

Web Solutions Service Terms & Conditions

 These terms and conditions shall apply to the Agreement between "Web Solutions " and the" Client" applying for the provision of services by Web Solutions. These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions.

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

Any additional services requested, at any time, will be charged at the current standard rates.

The Client agrees to make payment for the Services by payment of invoice within 28 days of the invoice date via current acceptable payment methods. If any monies become overdue for payment, Web Solutions may remove any work carried out, both current or past service, without prior notice that Web Solutions provided, without prejudice to Web Solutions rights to claim for the first monies owed and costs of collection. It is worth noting that any action related to the taking down of any service is not taken lightly & will, more often than not, be after more than one attempt to recover unpaid monies through verbal or email discussions.

If payment is not made on the due date Web Solutions shall be entitled, without limiting any other rights, to charge additional administrative charges that Web Solutions may result in due to late or delayed payment.

Payments made for services in relation to time periods i.e. hosting and web maintenance contracts are non-refundable should you choose to terminate during service period.

Invoices are sent by email, however, the Client may choose to receive hard copies via post, but these will be subject to an additional cost to cover postage & admin fees.

All prices quoted in any proposal are valid for 28 days from date of proposal.

Indemnity

 The Client hereby agrees fully to indemnify and keep indemnified and hold harmless Web Solutions from and against any and all claims, costs, damages, losses or liability (whether civil or criminal) and expenses (including, but not limited to, legal fees) sustained or incurred by Web Solutions directly or indirectly and any claim brought against us by a third party resulting from the provision of Services by us to you and or your use of the Services and the Server and in any jurisdiction as a result of:

(i)the provision by Web Solutions to the Client of any Service, or
(ii)any breach by the Client of any of its warranties contained in this Agreement; or

(iii) any content material or required mode of operation supplied or specified by the Client for any Service; or
(iv) any breach by the Client of any of its obligations in this Agreement.

The Client undertakes that it will not transmit Inappropriate Material, infringe the Intellectual Property Rights of any third party, or transmit bulk email (spamming). The Client acknowledges that it is responsible for complying with any Relevant Legislation.

The Client acknowledges and agrees that Web Solutions is not responsible for the security of the contents of email sent or received by the Client, and that Web Solutions are not responsible for nonreceipt, non-delivery or mis-routing of email or any failure of the email system. We do not guarantee that the Server will be free from unauthorized users or hackers.

Where products or services supplied by Web Solutions to a client are supplied to Web Solutions by third parties, the client agrees to be bound by any terms and conditions of
that supplier and any license agreements and fully indemnifies Web Solutions in every respect.

Force Majeure

Web Solutions shall bear no liability for loss, damage or delay howsoever arising caused by circumstances outside its control.

Neither party shall be liable for any delay in meeting or for failure to meet its obligations under the agreement due to any cause outside its reasonable control including (without limitation) Acts of God, war, riot, malicious act of damage, fire, flood, acts of any government or public authority, failure of the public electricity supply, failure of any telecommunications service provider, failure or delay on the part of any sub-contractors beyond its reasonable control or the unavailability of materials. Further, Web Solutions shall not be liable for any such delay or failure resulting from a request by the Client for any change made to the supply of any service being provided.

If Web Solutions is prevented from meeting its obligations due to any of the aforesaid causes it shall notify the Client of the circumstances and the Client shall grant a reasonable extension for the performance of the Agreement.

Copyright

 The copyright, patent, and other intellectual property rights ("IPR") in the Services provided by Web Solutions shall vest with Web Solutions until full payment is made & cleared.

Confidentiality

 Web Solutions acknowledges that this Agreement creates a confidential relationship between Web Solutions and the Client and that information concerning the Client’s business affairs, customers, vendors, finances, properties, methods of operation, computer programs, and documentation, and other such information, whether written, oral, or otherwise, is confidential in nature. All such information concerning the Client is hereinafter collectively referred to as "Confidential Information."

Web Solutions agrees to take reasonable steps to ensure that its staff and subcontractors are bound by the provisions of this clause.

This Clause shall not apply to information that is or becomes public knowledge otherwise than through the default of the party concerned, or is already in the receiving party’s possession, or is legally acquired by such party from a third party, or is required by law to be disclosed.

Web Solutions may seek, and the Client shall not unreasonably withhold, permission to publicise Web Solutions involvement directly by its brand logo symbol affixed to any digital and / or printed service, or through press and other media.

Termination

Termination of an agreement can be effected as follows:
1. Either party may terminate this agreement by giving written notice subject to condition (b).
2. Web Solutions may terminate this agreement at any time by giving 7 days written letter or email notice to the Customer if the Customer commits any breach of this agreement including but not limited to non-payment of any amount on the due date.

Minimum 3 months cancellation notice period is required by the Client for all contract based services after contractual period is served.

Following any cancellation by the Client, all copyright and ownership of the Services will remain that of Web Solutions until the Client has fulfilled any outstanding payment(s) due on their Client account. As such, until payments are cleared, no Client account files/service handover can take place until such a time when payments are cleared in Web Solutions bank account.

No refund of any payments made by the Customer will be made by Web Solutions where termination takes place.

If this agreement is terminated by the client within the period stated in condition (b) then the full amount outstanding will become payable by the Customer to the Web Solutions forthwith.

Complaints & Disputes Procedure

 We try to attain best levels of service but we feel it is important that a Complaints Procedure be outlined for such rare events. If you have a complaint related to any aspect of our operations, then we strongly advise that you send in a detailed email to admin@web- solutions.biz or post to address
(see contact us page for details) providing the following details:

1. Nature of the complaint/comment
2. Confirm the person &/or department you are complaining about, outlining what you consider they did wrong
3. Pease give specifics & any evidence about how you have been affected by this issue
4. How you feel we can resolve this issue
5. Any other information you feel is related & important

Upon receiving the complaint, please allow at least 10 working days for us to get back to you with any further queries or an answer. Please note that points 1 through to 4 are mandatory, without any of which, the complaints procedure cannot be logged officially on our systems.

After receiving our official response, if you are still unhappy with the response then you have the right to escalate the matter for the attention of the Company Directors. This is undertaken via a face to face meeting (for companies within Birmingham) or via telephone (for companies residing outside Birmingham). This meeting is a final step avenue where you can discuss your points as required with final decision makers. Our complaints &
disputes procedure is robust & is proven to resolve matters on behalf of a client looking for a reasonable resolution. If you are still not happy with the solution provided, we strongly recommend an independent mediation.
As a company, we wish to retain Clients & will do our best in this regard. However, the complaints procedure is there to ensure that all Clients have access to a sincere & transparent avenue to air their complaints / comments & allow both parties to arrive at a mutually beneficial solution.

As a Client you have options to other methods of resolving the matter however, not engaging with the complaints procedure as the first port of call will be seen as not being sincere in resolving any issue(s), this will also form part of any defence we deem fit, reflecting reluctance on behalf of the Client to arrive at a solution.

General

 Web Solutions. reserves the right at any time without notice to remove any Client from its services, web hosts, for breach of Inappropriate Material, or for linking to Inappropriate Material

The Client is deemed to have accepted and agreed to these Terms and Conditions by notifying Web Solutions of their intention to commence/continue with the services provided by Web Solutions , or by paying or continuing to pay any order, invoice or regular payment.

Notices

 Any notice to be given by either party to the other may be sent by either e-mail or by post to the address of the other party or such other address as such party may from time to time have communicated to the other in writing. If the notice is sent by email, it will be assumed to be received on the day. If post mailing was used, it shall be deemed to be served five working days following the date of posting to allow time for seasonal delivery variations.

Law

 English Law shall govern this Agreement and the parties submit to the exclusive jurisdiction of the English courts. Company Address: Web Solutions 321-323 High Road, Romford, Essex, RM6 6AX United Kingdom

Web Solutions reserves the right to amend the terms & conditions without any prior notice. Last Revised January 2023